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Announcement: San Diego Studio Customer Support

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  • Announcement: San Diego Studio Customer Support

    San Diego Studio now has a Customer Support link that you can use to contact the studio’s Customer Support Team with any issues that you may have as a customer of San Diego Studio’s title related content. As an example, if you have any issues with your GOLD Pack purchases in GUNS UP! like not receiving your GOLD or receiving the wrong amount of GOLD you can contact the Customer Support Team at the link provided below and they will be able to quickly look into and resolve the issue for you.

    Customer Support Contact Info: Support_SanDiegoStudio@playstation.sony.com

    Please keep in mind that the San Diego Studio Customer Support link should only be utilized for issues that pertain to your San Diego Studio title related content purchases. You can continue to utilize the title specific Community Forums for information relating to title discussions, events and updates. Also, please continue to utilize the title specific Bug Report links to share any problems that you may run into while playing your San Diego Studio titles.

    Thank you.

  • #2
    My tents is not giving me any soldiers when im defending!? And aint getting any HQ cards!? Some help would be appreciated Thx

    Comment


    • SD-PEER81
      SD-PEER81 commented
      Editing a comment
      What's you base setup look like? If you have too many structures in the way of your tents this can sometimes affect the rate at which they come out of the tents. As for HQ cards, they are rare random drops so just keep playing and you should get some eventually.

  • #3
    So the tents shall not have any structures in front of them?

    Comment


    • sinski82
      sinski82 commented
      Editing a comment
      Its not just blocking a tent to where the troops cant get out. If you completely block the path to where troops cant get past then they wont spawn this means to many walls and sand traps too. Once enemy destroys the block path troops will spawn.

  • #4
    Aha ok. Thx man!

    Comment


    • #5
      Lovely bro thx again! My sandbags were to tight

      Comment


      • #6
        Im unable to play anymore, last time i played for around 3-5hours bought the 15$ pack on PSN and when i tried playing the next day it wouldn't let me continue passed Loading User Services.
        Please help

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        • #7
          Apologies for doing this wrong, I'm not the normal person that responds to account specific issues. Did you perchance play the SCEA and SCEE builds on the same PSN account? Like did you download the SCEA build via private access or something play the game and then when the SCEE version was available got that version and played on the same account? FYI, this issue is on our radar and we will work to try and resolve for you. Sorry you are experiencing this issue.
          @GreatJobJeremy
          https://twitter.com/GreatJobJeremy

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          • #8
            Tried customer service the support link. Get message "This data is not supported by the PS4." Brilliant. I have twice now not received Valor pts shown as awarded with a victory. How do I get these credited? I did file bug report for 1st incident.

            Comment


            • #9
              Hi WiserThanDreams. I'm not sure what link you're trying, but emailing Support_SanDiegoStudio@playstation.sony.com directly should work fine. The team is looking into the Valor bug; thank you for reporting it!

              Comment


              • #10
                Ah, okay. I will try directly inputting address. I was clicking the link in the main post. Thank you.

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                • #11
                  I spend a lot of money. Had maybe 20 errors in 4 days. Have lost many cards, like 2 x 3000 ammo extra etc...
                  Would be nice to get some cards back... thanks

                  Comment


                  • #12
                    Не появляются солдаты в защите уже второй день!Так же грузовик едет на вышки снайперов и его убивают!
                    И еще сделайте чтоб грузовик не ехал так близко к снайперам,играть не возможно!Случайные пули его убивают постоянно!Или добавьте жизни грузовику!!!

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